Frequently Asked Questions

Help & Support

SHIPPING INFORMATION

Shipping destinations:

  • We ship everywhere within Australia (free of charge) and worldwide (for a flat fee of AU$50).

Shipping times:

  • Australian orders: generally take 2-5 business days to be delivered to you. Deliveries are usually dispatched within 24 hours of receiving your order.
  • Shipping time might vary depending on location and other factors outside of our control.
  • International orders: delivery times vary considerably. Please contact us for an estimate.
  • Please note, international customers are responsible for covering the cost of any duties or taxes incurred.

Shipping partners:

  • We partner with Australia Post for local orders and international courier companies for international deliveries. 

PAYMENT INFORMATION

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • We accept AfterPay and ZipPay. These methods allow you to purchase today using a payment plan, paying your order off over a number of instalments over several weeks. 

RETURNS & REFUNDS

Your 100% satisfaction is important for us. We offer a 30-days Return Policy:

  • Unsatisfied: We offer a 30 day full refund return policy for customers that are unsatisfied with the product where it has not performed as described.  If there are concerns about the product's ability to perform a specific function, we ask that an enquiry is made prior to purchase.  For all returns, packaging must be retained and returned with all items cleaned within 28 days of purchase. To arrange a return and refund, simply email our customer service team at info@modappliances.com. You will be responsible for shipping costs.
  • Change of Mind: We offer a 30 day return policy for unopened, unused change of mind purchases. If you wish to return your product due to a change of mind, it must be returned to us in new, unopened condition in its original packaging within 30 days of the date of purchase. Opened or used good cannot be returned. To arrange a return, simply email our customer service team at info@modappliances.com. You will be responsible for shipping costs.

WARRANTY POLICY

This warranty does not imply, intend to or detract any consumer rights listed in and able to be enforced from Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010.

MOD Appliances warrants that during the Warranty Period, the products will be free from defective parts, faulty workmanship or manufacture. The Domestic use Warranty Period is 5 years on parts and labour and 20 years on the motor from the date of purchase. The Warranty does not apply where damage is caused by:

- normal wear and tear

- abuse, failure to follow operating instructions, mishandling or accident

- servicing or modification by a non-approved agent

If the product is deemed to have defective parts, faulty workmanship or manufacture, MOD Appliances will upon receipt of written notification of such faulty or defect, at its option, either repair or replace the defective model. 

At your expense, you will be required to send the defective model or parts in secure packaging by an approved insured carrier to our service centre. A replacement warranty model may be either new or refurbished, which shall be equal to new in performance. 

Please contact our customer care team with any questions regarding this policy.


INTERNATIONAL TAXES & DUTIES

Applicable only to customers outside of Australia:

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

RETURNS & REFUNDS

Your 100% satisfaction is important for us. We offer a 28-days Return Policy:

  • Unsatisfied: We offer a 28 day full refund return policy for customers that are unsatisfied with the product where it has not performed as described.  If there are concerns about the product's ability to perform a specific function, we ask that an enquiry is made prior to purchase.  For all returns, packaging must be retained and returned with all items cleaned within 28 days of purchase. To arrange a return and refund, simply email our customer service team at info@modappliances.com. You will be responsible for shipping costs.
  • Change of Mind: We offer a 28 day return policy for unopened, unused change of mind purchases. If you wish to return your product due to a change of mind, it must be returned to us in new, unopened condition in its original packaging within 28 days of the date of purchase. Opened or used good cannot be returned. To arrange a return, simply email our customer service team at info@modappliances.com. You will be responsible for shipping costs.

If we have approved your return, we will organise your refund upon successful receipt of your returned product at our warehouse. Funds will be transferred back into the account that you originally paid with. Funds may take up to 5 business days to appear in your account. 

If you have paid using AfterPay or ZipPay, there may be an additional delay of 2-3 business days in receiving your refund due to the third party provider being required to release these funds.

TRACK MY ORDER

Once your order has been dispatched, we will send you an email containing your Australia Post tracking ID. You can track your order using this ID here.

Please note it can take up to 24 hours for the system to reflect up to date information, and that information is only updated once your order is received at the next depot. 

Product FAQs

Cold press extraction is a method of juicing that uses low heat technology to extract the juice from produce. It is far superior to traditional juicing as it retains the maximum level of nutrients of your produce, lasts longer (up to 72 hours under refrigeration), yields a much greater quantity of juice and allows you to juice even tricky veg like kale. 

YES! MOD is a masticating / cold press juicer, meaning it's perfect for celery. It keeps more nutrients and delivers more juice. Just be sure to chop it into pieces of 5cm or so.

Virtually all fruit, veg and leaves! Everything from apples, celery, carrots and kale to pear, beetroot and ginger. There are some sensible guidelines for preparing some produce, including removing peel from citrus and taking out large stones. Check out the Juicer Manual for comprehensive advice before juicing.

In the refrigerator, your Mod juice lasts up to 72 hours in an appropriate flask, BPA free container or glass bottle.

We are proud to offer a 20 year motor and 5 year parts and labour warranty. Check out our Warranty Policy under Before I Order for further information.

Your product is automatically registered when you purchase. We do suggest keeping your Tax Invoice as it contains your order ID. If you need to make a warranty claim, simply contact our Customer Care Team and they will be happy to assist you. 

All of MOD's components are made of food safe, BPA free plastics and stainless steels. Our auger is made from GE Ultem Polymer, an incredibly strong material, making it incredibly durable.

We do not recommend dishwasher cleaning. Wipe clean the main body of the juicer if required. Mod is easy to clean by pulling all the separate pieces apart and rinsing in warm soapy water. Your metal mesh filter is simply scrubbed using the unique Mod brush and excess pulp can be removed from the pulp chute by opening the orange plug and scooping pulp out using the hook on the MOD brush.

We do not recommend using your MOD for longer than 25 minutes continuously at one sitting.

It's a total breeze! Simply choose your favourite frozen fruit and follow these simple directions!

- Remove your frozen fruit from the freezer and allow to defrost for 10 minutes or so (longer for larger fruits)

- Replace the metal mesh and plastic rotation wiper with your clear plastic filter in your Mod Cold Press

- Pop your semi defrosted fruit down the juicer chute (keeping your fingers away from the blade), switch on and push down!

- Watch in amazement as your beautiful sorbet is created!

Easy! Firstly make sure you choose only raw nuts. We find almonds yield the best results.

- Simply soak 100g of nuts overnight in water (for at least 12 hours)

- Take 800ml of filtered water and add a small pinch of salt, mix together

- Turn Mod on and add a quarter of the soaked almonds, followed by a quarter of the water

- Continue alternating soaked almonds with water until all added

- Waste from the nuts will begin to appear in the pulp chute

- Open the juice tap to let flow your tasty, fresh nut milk. Enjoy!

55cm x 22cm x 15cm  and weighs 7.5kgs

50db maximum